Privacy Policy

1. Introduction

DBBank respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use the DBBank website and Android application.

DBBank is currently a digital wallet and remittance demonstration platform. Unless otherwise stated in writing, the platform is used for demonstration, testing, and product validation purposes. It does not represent a licensed banking service.

2. Information we collect

When you use DBBank, we may collect the following information:

• Account information, including your name, email address, phone number, password in securely hashed form, and account status.
• Authentication information, including login activity, verification status, and security tokens.
• Recipient information, including names, phone numbers, email addresses, and wallet or transfer details that you choose to save.
• Transaction information, including wallet balances, transfer records, transaction references, amounts, currencies, statuses, timestamps, and related metadata.
• Device and technical information, including browser type, device type, operating system, IP address, app version, error logs, and diagnostic information.
• Support information, including messages, requests, or feedback you send to us.

3. How we use your information

We use your information to:

• Create and manage your account.
• Authenticate users and protect accounts.
• Provide wallet, transfer, recipient, and transaction features.
• Display account balances, transaction history, and related activity.
• Improve the reliability, security, and performance of the platform.
• Detect errors, abuse, fraud, or unauthorized activity.
• Respond to support requests and user feedback.
• Comply with legal, security, and regulatory obligations where applicable.

4. How we protect your information

We use reasonable technical and organizational measures to protect your information. These may include HTTPS, access controls, authentication controls, secure password hashing, database security controls, and monitoring.

No system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your login details confidential.

5. Sharing of information

We do not sell your personal information.

We may share limited information with trusted service providers where necessary to operate the platform, such as hosting providers, email delivery providers, analytics or diagnostics providers, and infrastructure providers.

We may also disclose information if required by law, regulation, legal process, security investigation, or to protect the rights and safety of DBBank, users, or others.

6. Demo and transaction data

DBBank may display wallet balances, transfers, exchange rates, recipients, and transaction records for demonstration and testing purposes. Unless explicitly stated otherwise, these records do not represent real bank deposits, licensed banking activity, or guaranteed financial services.

7. Data retention

We keep information for as long as necessary to provide the platform, maintain security, resolve disputes, meet legal obligations, and improve the service. We may delete or anonymize information when it is no longer needed.

8. Your choices and rights

You may request access, correction, or deletion of your personal information by contacting us. We may need to verify your identity before processing such requests.

9. Account deletion

To request account deletion, visit https://www.dbbank.co.za/delete-account/ or contact us at polycomp.applications@gmail.com with the subject line “Account deletion request”.

10. Children

DBBank is not intended for children. Users should be 18 years or older.

11. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

12. Contact us

For questions about this Privacy Policy or your personal information, contact: